Taxi Dispatch
Service

This service refers to the branded mobile apps and web portals riders use to initiate and manage their journeys. It enables on-demand booking, pre-scheduling trips, viewing real-time fare estimates, and selecting vehicle types. The application provides essential transparency, allowing users to track the driver's ETA and progress on a map, facilitating a seamless and modern user experience from request to drop-off.

This encompasses the tools and systems designed to govern and support the driver workforce. It includes dedicated driver apps for accepting/rejecting job requests and navigating with optimized routes. Management features cover compliance checks, real-time performance tracking (metrics like acceptance rate and idle time), digital earnings summaries, and built-in SOS buttons to enhance driver safety and operational efficiency.

This is the automated core logic that matches riders to vehicles. It uses algorithms to instantly assign the most suitable driver based on factors like proximity, anticipated travel time, zone location, and vehicle capacity. The goal is to minimize empty miles (deadhead) and passenger wait times by predicting demand and intelligently routing the entire fleet, thereby significantly boosting the company’s profitability and service speed.

This is the real-time oversight of all active rides performed by dispatchers and administrators. Using integrated GPS/GIS data, the system provides a live map view of every vehicle's location and status. This function is vital for security, allowing staff to quickly identify deviations, manage emergencies, troubleshoot traffic delays, and ensure trips adhere to planned routes, offering a proactive layer of safety and control.